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Wisc Account Administration - Netid lookup and identity confirmation for security & efficiency

For Wisc Account Administration (https://email.wisc.edu/admin)....

  1. I haven't found that the Account Lookup Tool that was added provides useful info or more efficient functionality. It depends on either having the netid or email address already, and if I have that, then you have probably already confirmed it in another location, so it would be repetitive and a lot more clicks. 2020-12-08_Wisc_Account_Admin_Account_Lookup_Tool

  2. Additionally, the app validates that the netid is valid, but doesn't validate that it is the correct netid/person. Adding the wrong person could have significant security implications, especially with the increasing amount of secure info in accounts (such as faxes). Suggest adding some directory info such as Display Name, Title, Department, and email as a way for the person adding to confirm that they have the right person. This would be helpful regardless if it is the help desk making a change and they don't know the person at all or if it is someone you work with all the time. Currently all that is shown is the netid, which isn't enough to verify that it is the correct account. Manifest partially does this now, such as by adding the display name associated with the NetID, so that is a little bit of a cross-check.

  3. Even better would be adding a netid lookup by netid, name, and/or email in conjunction with identity confirmation functionality.... and have that info be entered into the field automatically (currently if you use the Account Lookup Tool, you have to then copy/paste, go back, and then paste... so all the clicks aren't worth it... should be inserted into the field to add by default)

Thank you.